My Family and I really enjoyed our stay at New Lucky Star Group Of House Boats in Srinagar. Our Host (Muzaffar) and Farooq took exceptional care of us. The food was great, especially the Kashmiri tea. The houseboat is very neat, clean and cozy. But aside from all of this I want to share with you a special incident that really touched me and I am very grateful to Muzaffar (the Owner) for going beyond the call of duty to help my family and I. We were very fortunate in that it snowed at the lake while we were there but because of this our flight out of Srinagar was canceled. We tried in vain to get another seat on other flights. It was then that Muzaffar opened his heart and home to us. He allowed me use of his private phone and internet facilities to book another flight. He also accompanied me to the city center to try and negotiate, on my behalf, with Kingfisher Airlines. He also provided accommodation at a reasonable rate for the extra days I spent there. Thank you once again, Your service was excellent. My family and I appreciate all that you have done for us.